FAQ

Frequently Asked Questions

 

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FAQ

Frequently Asked Questions

What sort of cars can you find and who do you deal with to source them?

Any new or used car (including vans) from a Ford to a Ferrari! We don’t just deal in high value cars and we source the vehicles from our extensive network across the UK of franchised and independent dealers and motor traders.

We also deal with all the major leasing companies and funders.

What do you charge for your services?

We do not charge you, the client, for our services. Instead the dealer who supplies you with your new or used car will pay us a referral fee for the introduction.

How do I know I am getting a good deal?

We deal with many different dealers of the same manufacturer to ensure we can always find the best price for you.

We also offer a Price Guarantee that says the price you pay will be the lowest available in the area at the time.

There are some exclusions though (see our website for the T&Cs), for example leasing, both personal and business.

Are you registered with the Financial Conduct Authority?

Yes. UK Prestige Car Brokers is a trading name of Halifax Motor Co. Limited who are authorised and regulated by the Financial Conduct Authority (FCA).

Our Regional Directors operate their own Limited Companies who are Appointed Representatives (ARs) of Halifax Motor Co. Limited and are therefore also fully compliant with FCA regulations.

We need to be registered with the FCA in order for us to be able to advise you on the right finance plan for your needs.

I just want to sell my car and turn its value into cash - can you help?

Certainly, and we will normally beat the online car buying sites and franchised dealer prices without any of the haggling that you normally have to go through.

Can I test drive the car I am thinking about buying?

Of course, we will arrange this for you and normally be with you at the dealer whilst you are doing so.

If I don't like the price or change my mind can I back out of the purchase?

Of course, there is no obligation on you to proceed at all until such a time that you place a deposit with the dealer and even then it is more than likely that we would be able to secure a refund for you, depending on the circumstances.

I hate dealing with dealers and all the hassle in the showroom so can you help me?

We certainly can and that is why our service is so popular. We take away all the hassle of dealing with those pushy sales people in the car showrooms.

Our services became even more popular in the Covid pandemic as we remove the need for our clients to visit dealers’ showrooms as we have established contacts with over 100 dealers UK wide that we can deal with remotely.

How does your service work?

We would have an initial chat on the phone and then arrange to visit you at your home or your office at a time to suit you.

During an informal chat we will help you decide what is the right car for you and explain how all the different finance plans work so that you can make an informed decision on the most suitable car financed in the way that suits you (and not the dealer!).

We will also appraise your part exchange (where applicable).

How do you get a better deal than I could get myself?

We deal with the senior management of the dealers we work with and can very quickly get to the best price at which they are prepared to deal.

We make it very easy for the dealer as we do all the legwork between you, the client, and them. Also, they don’t have a sales person to pay and of course we know whether a deal is a good one or not.

We also compare prices from several different dealers of the same franchise.

How do you deal with my part exchange?

Once we have professionally appraised your car and produced our report with photos and document scans we circulate all our dealers across the UK.

They will bid on the car unseen as they trust our appraisals and by splitting the deal into its constituent parts we ensure we get you, the client, the very best deal overall.

So if I am dealing with 2 different dealers how does that work?

Once we have agreed the deal for your new car with the best quoting dealer and the best price for your old car from a different dealer (usually) you sign the order for the new car and pay a deposit to the supplying dealer.

We confirm the price for your car with the buying dealer and then on handover day we meet at your home/office with them who pays you in cleared funds for your car.

We then take you to the new car dealer to collect your car.

Do I pay any money to UK Prestige Car Brokers?

No, our services are normally completely free to you, the client, and the contract of sale is always between you and the supplying dealer.

However there may be occasions when a document/admin fee is chargeable but this would only apply on a leasing deal (PCH or BCH) and of course this would be made clear at the point of quotation.

I live in a part of the UK where you do not have a regional office; can I still use your services?

Certainly and we have done this on many occasions in the past. We always prefer to meet our clients personally as this enables us to give them the level of service they deserve but if this is impractical because of distance we can still help you.

You would need to speak to the nearest Regional Office’s Director who can explain how this would work.

How long have you been in business?

Since 2013 but it is only just over 5 years ago that we started to set up Regional Offices with experienced and skilled Directors who are waiting to help you.

We also have decades of previous experience within the motor trade before setting up in 2013.

Do you deal with private and business clients?

Yes of course, anybody who is wanting to buy a new or used car (or van) without all the time and hassle it takes to do it yourself.

Why do that when you can have the services of an expert who does not charge you and offers you a Price Guarantee?

How is your service different from other brokers?

We are completely independent and deal with several different dealers from all the major manufacturers as well as other independent dealers and motor traders.

We don’t just deal in one type of finance product (ie leasing) and we will also deal with your part exchange where applicable. We offer a complete service that looks after all aspects of the car buying process at no cost to you and with a Price Guarantee.

We don’t sell you a car, we help you to buy one!

Do you have any testimonials from satisfied clients that I can read?

Yes, they are all on our website and of course completely genuine, often extracted from our LinkedIn profiles when provided by business clients.

Are there any dealers you don't deal with?

We are very careful to ensure we only select dealers that we know through experience are going to provide a high level of service to our clients.

However it is normal that the first time one of our clients meets one of our dealers is on handover day, unless you wish to take a test drive of course.

We look after all the communication with the dealer from start to finish.

Do I get the same warranty if there is an issue with the car?

Yes of course as the contract of sale is always between you, the client and the selling dealer so the car will have the usual warranty, either from the manufacturer or the dealer.

How long does the whole process take?

This varies but we can normally arrange to meet you at your home or your office within a day or two of our initial telephone conversation.

Once we have identified your requirements we then approach all our dealers to find you the right car at the best price.

The average time from initial enquiry to delivery is around 2 to 3 weeks depending on availability of course but can be much quicker if necessary.

Do I get the same finance deals that the dealer would offer me?

Yes, but we will ensure you get the right (and best) finance deal for you from all the different finance deals being offered by different dealers. We help you understand the differences between various types of vehicle finance to ensure you can make an informed decision.

We also deal with all the major leasing companies and funders to ensure we find you the very best lease deal (personal or business) and will compare different types of financing for you on the same vehicle.

We are regulated by the Financial Conduct Authority (FCA) which enables us to help you make an informed decision as to which is the right finance product for you.

Get In Touch

Head Office: JONATHAN HOUSE, FLAT HEAD GREEN, HALIFAX, HX6 4NX

+44 (0)1422 230689

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